This happens to Poloniex most of the time for some reason. The same happened with SiaCoin. I still have a withdrawal there which got "bugged" somehow/stucked my SiaCoins, and as of today I still have not received anything nor an answer from the support of Poloniex.
Since this happened I decided to move over to Bittrex until Poloniex would actually improve their service and support. They don't even bother responding to a 1 month old ticket. -_-
Good idea. I'm moving my coins off of Poloniex. Ones that I am not trading actively because the worst thing is having them frozen in limbo with terrible customer service. Sorry your coins are currently stuck like this.
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it's the same issue, siacoin, storjcoin x, sbd and steem are all out of order. oh, and bytecoin.
I'd hate to be working for them...
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