Great hunt dear hunter. Congratulations. My review are;

PROS;

• Availability
  Probably the biggest benefit is that chatbots are available 24/7.
• Time Saving
  Chatbots can negate the need for some job roles and allow the reduction of some staff.
• High Volume of Requests
  If your business gets a lot of questions or deals with a high volume of users on a daily basis, chatbots allow you to keep up as well as quickly deal with increases in certain times of the year (rather than the need to hire extra additional staff).
• Data Recollection
  Chatbots are connected to your database and have all the information needed, as well as the ability to recall and sort through it quicker than a human.
• Analytics
  Due to the large amounts of information and the processing capabilities, chatbots can record data, trends, and metrics so you can monitor interactions and adjust your processes and responses accordingly.
• Platforms
  Chatbots are available on a variety of different platforms making them adaptable to your business and easy to integrate.
• Shows Advancement
  Using chatbots, particularly those with excellent Artificial Intelligence interfaces show your business can use technology and keeping up with trends.

CONS;

• Inflexible
  Chatbots are programmed for certain responses and aim to find what the user wants, (even if they don’t know themselves); but they can’t do beyond what they’ve been programmed for.
• Costly
  If you are trying to automate a lengthy or confusing process it takes more time and development as well as more maintenance.
• Loss of Service
  If something breaks or your interface goes offline, you have no backup to deal with users until you get it back up and running.
• Time-Consuming Set-Up
  The more processes and set responses you need, the longer it takes to develop and begin which can hinder your plans and be costly while you wait.
• User Dislike
  Some users prefer to talk to a real person, particularly the older generation who may not know exactly how to interact with a chatbot.
• Emotionless
  They can’t detect emotions, tone or other human notions that are put forward in a message and this can sometimes confuse them into what they think the user wants, for example if a user is being sarcastic it can be easily misconstrued.