1. The best customer service is if your customer doesn't need to call you.
2. It's not an experiment if you know it's going to work.
3. If you don't understand the details of your business you are going to fail.
4. Your brand is what other people say about you when you're not in the room.
5. Be stubborn on vision, but flexible on details.
6. Put the customer first. Invent. And be patient.
7. Word of mouth is very powerful.
-jeff bezos