Coins never arrived

in technicalsupport •  8 years ago 

@poloniex coins never arrived my account. please treat as urgent.! thanks

technicalsupport
8 years ago by

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      ·  8 years ago 

    Email them.

    [email protected]

    They almost certainly won't see it here.

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      3 votes
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        ·  8 years ago 

      Many thanks, doing that now

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        [-]
          ·  8 years ago (edited)

        Of course not, those are SBD not STEEM, you can't transfer your SBD to poloniex as far as I'm aware, you could maybe ask for them back but they're not obligated to convert it to STEEM for you.

        Next time make sure you sell your SBD for STEEM before you transfer, this is all on you.

        Edit: Corrected myself! Sorry about that, had no idea they accepted SBD.

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          1 vote
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            ·  8 years ago 

          2017-05-03.png

          you can transfer your sbd to poloniex why not?

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            1 vote
            [-]
              ·  8 years ago 

            Oh wow, my bad, I hadn't realised, sorry about that, that's very weird, in that case yes, contact support and get them to do something :S

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              1 vote
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                ·  8 years ago 

              thanks

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                [-]
                  ·  8 years ago (edited)

                check your steem wallet if the coins are still there or not, check their account to see f the steem has arrived. Then, refresh your account

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                  [-]
                    ·  8 years ago 

                  not there, will contact support.... thanks

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                    [-]
                      ·  8 years ago (edited)

                    Like demotruk said email them. I happens quite often there. Also with me fortunately all transactions are recorded in steemd blockchain.
                    And that's your evidence that your transfered you currency

                    edit: next time make sure you have the right deposit address. steem for steem sbd for sbd

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                      [-]
                        ·  8 years ago 

                      thanks

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                        1 vote