How can small businesses survive COVID crisis?
Small Businesses are taking massive hits due to the lockdowns triggered by the novel coronavirus. Here are some tips for small business survival. Check it out.
Building intelligent chatbots | What makes a chatbot smart?
With features like Contextual Conversations, Voice Support, Natural Language Processing integrations, etc., it is now easier to build smarter chatbots.
Social engineering: 5 Types of attacks and how to prevent them
Social Engineering refers to non-technical cyber attacks that rely on human interactions & involve tricking people for information & breaking security practices
Build the PERFECT social media customer service system
Social media customer service is offering support on channels like, WhatsApp, Instagram, etc by minimizing the effort it takes to reach out to brands.
How to speed up customer service with a small team
Faster resolution and quicker service has always been associated with having a larger customer support team. But what if you didn’t need a big team for that?
Stay ahead of the Machine Learning curve
In this blog, we’ll see what machine learning is all about. How is it growing big globally. How are businesses stepping up their game with machine learning.
Taking 3 extra steps to deliver amazing customer service
Always aim to give your customers an experience better than any they expected because a little creativity & some extra efforts can make a big difference.
Technology in the fight against COVID-19
With the help of technology, we’re doing all we can to fight against COVID-19. This article discusses the use of bots, and AI to fight the virus. Read the article for more
50 Technology Leaders in The Middle East
Engati is extending a list of 50 Technology Leaders in the Middle East who are turning new leaves, bringing change, and stepping stones for the future.
The 5 biggest myths about customer centricity
Co-founder of inspiration agency Nexxworks and social media agency Snackbytes, Steven Van Belleghem addresses the 5 biggest myths about customer-centricity.
Which is the best AI chatbot platform according to customers?
Customers pick and review the best chatbot platform. They love Engati’s no-code, drag and drop user interface and enjoy its powerful features and ease of use.
CX tools that will make or break your brand
How do you get customer experience management right? By using the right CX tools, of course! Click here to find out what’s the best CX tool on the market!
The only industry thriving in lockdown
The chatbot industry is one of the only booming industries that has been thriving in lockdown. Here’s how you can get in on the action with Engati. Read more.
The Status and Future of AI
Join Patrick Bangert on an exploration of the status of AI evolution. We’ll cover real AI applications vs. the public imagination, and commercial vs. research.
11 sectors where chatbots act as a digital personal assistant
Chatbots have transformed into becoming a virtual personal assistant, built with providing efficiency and available at affordable prices. Check it out!
The worst thing that happens is your customer loves you
What if the worst thing a customer ever said about you was, “I love you!”? Even when they have a complaint? Shep Hyken gives you 6 ways to make that happen.
Small things that have a dramatic impact on your cx
The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.
The Basics of Threads and Thread Dumps
Threads are the core of most processing units in the entire world of computers. They make up the basic part of every operation in java-based applications.
9 exclusive tips to writing the perfect chatbot script!
The real challenge in writing the chatbot script is designing your chatbot’s character. Your character’s design should reflect the brand voice of your company.
Top 20 AI Influencers to follow for 2023
20 of the best AI influencers share deep insights that will help you optimize your business with artificial intelligence and guide you on your AI journey.