200 most powerful CX influencers to follow in 2023
200 most powerful influencers from customer experience, digital transformation, marketing automation, and technology domain that you need to follow in 2022.
Getting inside the customer’s mind
Ever wonder what your customers actually want? Colin Shaw helps you get into their mind and shows you how to leverage this information for your business.
Are Instagram bots about to transform how you do business?
Instagram now allows businesses to automate customer conversations via bots. Ready to take the leap? Read this article to discover why you need an Instagram bot
Instagram marketing: How to grow from 0 to Netflix
Instagram isn’t just for personal use. It can be an effective marketing tool. Read this article for tips on increasing business value with Instagram Marketing
Install HBase in a snap! A simple step-by-step guide
This 5-step guide will help you to install HBase on your Mac in just 5 minutes. Use it to store large volumes of time-series data with minimum effort!
Insurance Chatbots — Top 5 Use Cases and More
An insurance chatbot is an AI-powered virtual assistant that can be programmed to help ease the journey of insurance customers by catering to their requirements
3 ways to make your chatbot smart as you!
Chatbots are getting smarter day by day and are helping businesses through lead generation, sales, marketing, customer service, and so on. Read More..
How does intent and entity in chatbots work?
Look at intent and entity identification from the customer’s perspective and how they express their feelings, emotions, intentions, and requirements.
Understanding cognitive search, its abilities, and its scope
Cognitive search can augment the user’s intelligence. It improves human-computer interactions, enables faster and smarter decisions, and increases productivity!
Introducing the modern theme to Engati!
We’re rolling out a new simplified version of Engati with new user interface, added functionalities, an easier way to manage attributes, a dark theme, and more!
Great customer experiences don’t need to be expensive
Does great customer experience need to be expensive? How high is the price of delivering great customer experience? We’re answering all of your questions today
Is Deep Learning really in a crisis?
Deep learning is a breakthrough technology to process and make sense of unstructured data. We have to invest in and make it better to augment our intelligence.
7 questions that reveal whether your company is committed to CX
Colin Shaw gives you a powerful way to determine whether your company is actually committed to customer experience or not. Find out with these 7 questions.
Understanding the basics of the Jenkins Pipeline
Jenkins pipeline allows us to define a complete list of events that happen in the code lifecycle. Starting from the build, to testing and deployment. .