The global telecommunication relay service (TRS) market is poised to register commendable gains through the coming years, owing to the surging demand for captioned telephone services. Citing an instance, T-Mobile announced in December 2020 that the company’s Un-carrier has been chosen for providing captioned telephone service (CapTel) and telecommunication relay service in the state of Texas with an intention of keeping all communities connected.
Captioned telephone services are offered with support to both VoIP and conventional telephone connectivity and form a major segment of the telecommunication relay service industry. According to a recent study by Global Market Insights, Inc., the global telecommunication relay service (TRS) market size is anticipated to exceed USD 6 billion through 2027.
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This growth is due to the escalating demand for communication services on account of hearing and speech difficulties of individuals. Several government organizations are taking up initiatives for providing communication infrastructure and telecommunications relay service funds that would cater to the requirements of the large deaf community.
One such instance is the Thai Telecommunication Relay Service, which as per a release in March 2017, aids users with visual and hearing disabilities for communication by means of text and video translation, using MMX. The service has been brought as an exemplar of accessibility in the “Economic and Social Development for Asia and the Pacific” report of the United Nations.
The Asia Pacific telecommunication relay service (TRS) industry is poised to depict a substantial CAGR of more than 6 per cent through 2027. This upsurge is ascribed to the rising digitization coupled with favorable partnerships of governments with private enterprises.
In September 2019, the Singapore Association for the Deaf inked a partnership agreement with a technology firm, Grab, for the purpose of promoting awareness for the deaf community. The organization focused on making its Grab platform more accessible to individuals having hearing difficulties for effectively communicating with the public.
The rising adoption of IP relay technology is also expected to spur TRS industry share. This technology accords additional accessibility to the services via tablets, computers, and smartphones. IP-based telecommunication relay services are increasingly being preferred by individuals due to an improvement in service capability and quality for the simultaneous initiation of calls.
A number of telecommunications relay service providers are witnessing an increase in the demand for video relay service traffic as well as other relay services. Therefore, the demand for telecommunication relay service (TRS) in personal end use is expected to grow at an exponential rate through the forecasted period.
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Numerous organizations comprising BT Relay UK, Bell Canada, and KCOM Group Ltd., have experienced a considerable upsurge in the adoption of relay services across individual clients. The dearth of communication channels for collaboration is augmenting the demand for telecommunication relay services for the deaf across various regions.
On the whole, the rising number of technological advancements in mobile devices and internet protocols will escalate telecommunication relay service (TRM) services market size through the projected span.
Key players operating in the market are: Avaya Inc., Bell Canada, Captel Inc., Cisco Systems Inc., Convo Communications LLC, DeafTawk, Federal Relay, KCOM Group Ltd., Purple Communications Inc., Relay UK BT (BT Group Plc), Skype Technologies S.A.R.L., Sorenson Communications LLC, T-Meeting, T-Mobile USA Inc., Vermont Relay, and ZVRS
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