1-İnsana değer ver
2-Tebessüm et
3-Samim ve içten tokalaş
4-İnsanları olduğu gibi kabul et
5-Farklılıkları hor gör
6-Benzerlikleri ön plana çıkar
7-Eleştirme ve suçlama
8-Sakin ol
İletişimde Beden Dili %55,Ses tonu %38 ve sözcükler %7'lik öneme sahiptir.
Yani ne söylediğiniz değil nasıl söylediğiniz önemli.
resim:
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