RE: Understanding Customer Experience: the Boyne Resorts Mini Case

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Understanding Customer Experience: the Boyne Resorts Mini Case

in uce72 •  7 years ago 

Interesting idea that can be implemented in many other organizations where we expend 1/3 of our days. Definitely worth to have it as a guide.

uce72
7 years ago by

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      ·  7 years ago 

    True. In fact many organizations, such as Starbucks and Amazon have similar thinking, though via different framework to excel in serving the customers. Joseph Michelli has written a book, "The Starbucks Experience". Yet to learn about Amazon's in further detail.

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