@joanderit ~ I agree with @ecoinstant that you should change your passwords/keys immediately if you have your Master/Owner Key. Doing that will prevent the hacker from any further action. @ecoinstant has already reported this to someone who might be able to to help you if you don't have your Master Key. Don't give up yet! Your account on Discord is joanderit#3744 ?
I am very sorry to hear of your loss. Blessings to you and your family. 💙
Yeah that's correct @kittygirl... I hope i could fix things.. Is it a different process from the recovery?
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If you have your Master Key, then you can quickly and easily change all of your keys so the hacker no longer has access. If you do not have your Master Key, then a "recovery" process is probably needed. Do you have that Master Key?
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What do u mean by the Masterkey... Is it different from the 52-character pasword?
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What do u mean by the Masterkey... Is it different from the 52-character pasword?
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When you signed-up for Steemit, you were given a 52-character password, which is your Master Key, yes.
Is that the one you have been using every time you have logged in?
I will send you a message on Discord, if that is okay!
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Yes... Actually I'm using esteem app so I'm always logged in there...
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I think we can fix this! I sent you a private ("Direct Message") DM on Discord.
Are you comfortable talking there, in private, rather than here?
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Yes... Actually I'm using esteem app so I'm always logged in there...
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