Add call recording button to telegram at call interface

Components

Telegram is a messaging app with a focus on speed and security. It’s super fast, simple and free.

Proposal

i propose that a call record button should be added to the call interface. Yes, i strongly agree that active listening should be every callers duty. However, it might get difficult on numerous occasions for caller to listen and remember the entire conversation while busy on other task,thus in other to Capture missed or forgotten details, it becomes very important for telegram to have a call recording option. and given that businesses are expected to use Telegram as a communication mean, it becomes more important that Telegram add a call recording option. were to add the button, in the call interface, between the mute and massage icon, the call record button should be there.

Mockups / Examples

Benefits

when this is done, it could be use for Dispute Resolution: Call recording can be used as an aid to dispute resolution.
one can check what was agreed and use the information to resolve the dispute.
and in the case of an organization/businesses, one will also be able to hear how his employees dealt with angry callers (customers) and whether they need additional training to help them cope with difficult situations.
also, call recording can help improve Customer Service: It is said that one happy customer can bring five new ones to your business,
but one unhappy customer could spread their opinion to hundreds of people, especially via on-line reviews and social media sites.
Using call recording, one can track how his customers are treated and how their complaints are handled.
That information can be used to improve ones customer service. Turn unhappy customers into happy ones.

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Posted on Utopian.io - Rewarding Open Source Contributors

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