It's interesting theme, I think. CRM , indeed, is divided into these 4 groups. But on a par with custom CRM there is off-the-shelf CRM software solutions. So, I want to share one article, I've found interesting too, it's comparison of custom vs. off-the-shelf CRM software solutions https://joinsoft.com/blog/an-ultimate-comparison-of-custom-vs-off-the-shelf-crm-software-solutions/
RE: What is CRM and Here is some Types of CRM solutions.
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What is CRM and Here is some Types of CRM solutions.