Negative reviews are an inevitable part of doing business, especially if you are selling online. That is true, no matter how great your product or service may be. While it can be (and it is) tempting to ignore negative feedback or respond defensively, it is crucial to remember that addressing negative reviews can improve your reputation. In some cases, it may even strengthen your relationship with your customers. In the best cases, it may turn unhappy users into loyal customers.
Why should I answer negative reviews?
Read the answer, find out examples and grab our template in the original article: Why you should ALWAYS answer negative reviews and how to respond in the best way (5 great examples + template)