Eleven years on from the launch of Bitcoin, and crypto remains as taxing as ever for noobies.
The sad thing is, without the intuitive UIs and smooth interoperability, it will continue to repel the masses. And that’s even before considering the challenges from its overly technical reputation, not least the scams that proliferate the space.
While crypto advocates may sing its praises until they are blue in the face, the reality is that centralized legacy systems are more available, convenient, and trusted.
For many, it’s reassuring to know that if something goes wrong, a phone call can resolve the issue. But who can you call when you send Bitcoin to the wrong address?
Crypto projects tend to be made up of multiple entities, often primarily focussed on coding and development with relatively disproportionate resources dedicated to customer service. Waiting several days for the response to an email query is unacceptable, especially if the issue is a pressing one.
