In changing world of technology and inclusion of AI for better services has resulted in new services for customers.
Gone are the old days where a customer representative would hold a chat online and patiently answers each question to know the exact problem a customer is facing. But technology has taken a new initiative to handle the queries of customers based on the services delivered by the firm and are scrutinized to pin point what problems that could arise in the process and are fed as data to pre-programmed bots.
Every question placed by the customers are used to analyse the probable problem faced and are placed as information by the text input done by bot in the chat handlers.
Many more are on the way to revolutionize the customer services in a more integrated way.
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