The way customers experience your business will weigh heavily in on your success.
Whether you have many or very few customers meeting their needs should be a large focus. They should be enthusiastic about their interactions. This will generally lead to growth. The opposite is also true and customers that have poor experiences will not likely return or refer their friends.
Some do's and don'ts:
DO's
- Build long term relations.
- Help them understand the why behind your business.
- Provide opportunities for them to be engaged.
- Listen.
- Deliver exceptional service and provide a memorable service.
- Help them become your champions.
- Create loyalty.
- Interactions must be beneficial to the customer.
Don'ts.
- Only make assumptions.
- Only be interested in the immediate sale
- Make decisions without feedback and data
- Be inflexible
- Fail to follow up
- Fail to act
- Fail to back your service or product
- Insist on being right
Observe your interactions, or better have someone else observe your interactions and those of your customer facing staff to see how many of these do's and don'ts are prevalent. Then devise strategies and train to rectify any shortcomings.
Customer service is VERY important
4 years ago I spent over 15 minutes talking to, explaining, and answering many questions from my customer even though they told me they cannot afford to hire me at the moment. This year after he and his family accomplished many goals he called ME back and explained how he hasn't forgotten what he learned from our conversation and followed up by hiring us to do work on his house.
Building long lasting relationships is very profitable when you have a longterm vision
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Nice one! Thanks for sharing this
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Thanks for post!
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amazing post 👌👌👆👆
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great post. I had a business and it really helps.
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Its a very informative post for the promotion of business. It provide information about customers; how to deal with them and how to satisfy them.these are the basic principals. Good post.
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I've learnt to accept this the hard way after starting up unsuccessful ventures as a result of employing inexperienced people who lacked communication skills, all in the name of maximising profits.
Communication with customers is crucial to beat competition around your business. Customers will truly see you as friend if these dos and don'ts are followed.
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Great article! I would want to add that being present on social media as a business would help almost everything on your list! Also, here's an interesting statistic about social media and how customers perceive brands and businesses:
I have also written an article about why messenger marketing will help businesses step up their social media game here.
Thanks for this article @sme!
I've noticed them in the business category about a week ago and they all add tremendous value to your audience! Congratulation on helping the community here on Steemit!
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Nice post....thanks for the info will bear that in mind
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People seem to have forgotten that it’s the costumer there to make your business thrive, so many peope seem to act as if it’s a privilege to you that they are there to serve your business needs.
Great customer service makes for a successful business.
Great points.
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In other words try to feel like your customers are your friends. If you believe they are, they will come back for sure
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Without knowing the nature of your business, I'd say that to improve customer experience, some of these things (but not limited to these) might help:
Ask Them: Some of our best customers are now friends with us. There is a constant two way information exchange and that helps us improve. Also, it is important to set expectations right, and don't overpromise.
Personalise It: Assign someone capable to manage the relationship with these clients. Having to deal with some new can be challenging for a lot of clients, because trust needs to be rebuilt.
Prevent Silos: If doing business with you doesn't feel like a seamless process, it is going to hamper customer satisfaction. Ensure that all the teams in your organisations (marketing, finance, logistics, BD etc.) are aligned, and speak in the same terms to your customer, and that they all have access to relevant information about the client.
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Having a third party observer is an excellent idea. I've written recently on the importance of sales training and what you're suggesting is an extension of that. Have somebody observe you interactions and then adjust your behavior and training to improve. Very good!
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Some good points you stated. I realize everytime we interact with customers and build loyalty as well. They are likely 90% of the time to buy from us. Quality products inclusive.
Tick.
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@sme CSAT u referring too ? The happier the customer the more the business grow. Customer Satisfacion is must😇
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Hello, do you have your own business?
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Making good relationship with your costumers is one step in attaining a good business relationship. Thanks for the business tips
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Thanks, good tips to put into practice especially because my work depends on the success I have with my client, in the first interview I am a lawyer and the first is the one that counts, from there it depends if I will return or retire! I always walk in you look for strategies that allow me to attract more potential clients¡¡
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excellent recommendations
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very good :)
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You make a compelling analysis for excellence in customer experience. A worthwhile resource!
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Congratulations @sme, this post is the second most rewarded post (based on pending payouts) in the last 12 hours written by a Superuser account holder (accounts that hold between 1 and 10 Mega Vests). The total number of posts by Superuser account holders during this period was 1520 and the total pending payments to posts in this category was $18913.65. To see the full list of highest paid posts across all accounts categories, click here.
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Nice CRM do's and don'ts. Cheers! : )
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Beautiful post. Once I worked as a CSR and I can still remember the happiest feeling when a customer smiled with satisfaction!!!
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great post with a bullet point format i recently did a a short article about online business if you would not mind looking at it & perhaps re-steeming , commenting & maybe upvoting if you think it is half decent .
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This is quite good but how about in situations that some customers are just egocentric and highly insulting.in that case,it feels the customer wants to leave so do i allow him
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An age-long dictum says "Customer is KING", it has remained so for centuries. I think the do(s) should out number the don't(s).
What do you think?
Thanks @sme for sharing.
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