600,000 911 calls are made every day in the US.
34,910 911 operators are currently employed in the US.
11 minutes is the average national response time.

Google in 2018 revealed Google Duplex, which was a pretty basic tool available now for AI to make phone calls for people.

Hair appointments
Food orders
Doctor appointments

Basic task, Google can handle for people, which since that point, many companies, including Google want to take it to the next level.

Customer service isn’t cheap.

$2,400-3,600 is the average cost of hiring one customer service agent per month.

2.8 million people in the US work in customer service full time, part time or freelance.

350 billion dollars is how much the US currently spends on it.

There’s a massive incentive for both better service and saving money, to have AI begin handling parts of call center jobs for people.

That said though, if the tech gets so good, could it eventually be used to hurt companies or even groups such as the police, with messing with 911.

Spam calls as an example.

228 robocalls are made every single day in the US.
3.7 spam calls per day is what the average American receives.
Those are right now just basic tech, which has existed for decades reciting pre-done scripts and hoping to bounce people to a real scammer.

To explain why that’s a big number, that’s almost as many calls in a single day as what 911 will get in a year.

If a group which was anti police wanted to target police efficiency, they could with better tech get a network of phones and just call 911.

Give different locations
Different problems
Take a long time speaking
The motive could be for various things.
Anti police group
Actual criminals wanting to distract crimes locally.
Fraud against a certain person.

...And that’s the most extreme examples.

Someone could for fun flood Amazon with calls with bots pretending to be people, spend an insane amount of time with them and end up not ordering anything to undermine Amazon.

The costs of doing this and just making 500-1,000 calls in a period of an hour would be pennies and even for a group such as 911 or Amazon, 1,000 calls that sound and act real could be enough to cause damage.

So why bring this up?

Not really a huge reason, but with now hundreds of millions invested into AI call center and phone bots, this feels like one problem that might evolve from it.

The solution might have to be that every phone begins forming a network, ranking the accuracy of numbers and people need to re-verify addresses.

Could also just be 911 and all these companies go AI eventually with call centers and it just never becomes an issue.