🌍 Global business requires global support. But how do companies efficiently manage customer service in 65+ languages while ensuring cost efficiency, high quality, and 24/7 coverage?
📢 Callnovo's CEO Jackie Xu shared the blueprint for success on the Outsource Accelerator Podcast (Ep. 528), explaining how AI and multilingual outsourcing are reshaping global customer service.
📌 From a Small Call Center to a Global CX Powerhouse
Callnovo started as a small multilingual support center but rapidly expanded by:
✅ Scaling to 65+ languages across 35+ operational hubs
✅ Leveraging AI-powered automation to optimize support
✅ Partnering with Fortune 500 companies to deliver global solutions
📌 Case Study: Scaling Spanish-Language Support for a Logistics Leader
A major logistics firm needed rapid Spanish-language expansion due to a surge in real-time tracking inquiries.
🚀 Callnovo’s AI-driven multilingual approach:
✔ Deployed 45+ Spanish-speaking agents in 3 days
✔ AI-powered chatbots & IVR reduced manual workload
✔ 40% faster response times + higher customer satisfaction
📌 AI + Human Expertise: The Future of Customer Support
Callnovo’s HeroDash AI platform revolutionizes multilingual CX with:
🔹 Omnichannel integration across chat, phone, email & social
🔹 Real-time AI translation for seamless communication
🔹 Automated Quality Assurance (AI-QA) for superior performance
🎧 Listen to the Full Podcast & Learn More!
Discover how Callnovo built an AI-powered, multilingual contact center in 65+ languages!
📢 Check out the Outsource Accelerator Podcast (Ep. 528) & explore Callnovo’s multilingual solutions.
🔗 Full details here: https://callnovo.com/building-multilingual-contact-center/
Request a quote here:https://callnovo.com/request-a-quote/
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