Transactional communication is a form of face to face communication that involves a sender and receiver engaged in a two-way conversation. It's a useful and versatile tool for enhancing interpersonal relationships, and has applications across a variety of settings. Examples include telephonic conversations, customer support services, and brainstorming sessions.
The model is based on three principles: the message, the medium, and the effect. The message is the stimulus generated by the source for the receiver. It may be verbal or nonverbal, and the medium is either face to face or remote. Considering the sender's and receiver's individual perspectives, the meaning of the message is also different, although it might be the same for both.
While a message is the most important component of the communication process, the most efficient way to communicate is the trial and error method. There are many other factors that affect the delivery of a message, and these factors can be difficult to quantify. For instance, gender, class, and ethnicity can all have a huge impact on the style of communication. A first date will have a slightly different impact on the recipient than an employee's first meeting at a new job.
The model is useful only in scenarios in which all parties involved share a similar background. This includes professional, social, and family situations. If one person is an expert in a certain subject area, that person will likely be more adept at communicating with others with a related background. Conversely, someone who has never worked in the field might not be as knowledgeable about it.
It's also the most complicated of the models, and requires a level of knowledge that is usually not possessed by most individuals. In addition, the model can be affected by personal bias, cultural norms, and the environment. Despite the fact that the transactional model has been around for many years, it remains a work in progress, and continues to evolve.
Another feature of the model is the use of an interactive training system. While there are several possible methods, the most effective approach is to involve both the sender and the receiver in the conversation, and to use feedback as a means to gauge how well the message was received.
The other notable feature of the transactional model is that it gives equal importance to the sender and receiver. Unlike previous communication models, which posit the sender as the sole determining factor in the transmission of a message, the transactional model suggests that both sides have equal responsibility.
One of the most significant features of the model is that it enables people to relax. Since transactional communication is a two-way process, it is important to be open and flexible. Using a trial and error method allows people to adapt to the situation and improve their overall communication skills.
Lastly, the model is an excellent way to learn about other people's motivations, interests, and motivations. These insights can be used to enhance professional networks, develop constructive relationships, and to better understand other's viewpoints.