Conflict management is the most important quality a manager has to possess to keep the environment of the workplace productive and friendly. Conflicts between colleagues can result in a decline in performance. Therefore, conflict management assignment plays a crucial part in developing leadership skills in students.
Professors assign the task on various topics, but sometimes, they ask students do pick one on their own. The conflict management assignment help experts of Assignment Desk have suggested 7 models that you can elaborate on in your next paper.
- Courageous Conversation
This model explains the importance of conversation between two conflicting parties. They are made to talk with each other expressing whatever they are feeling. This lets the core reason of the conflict out, allowing the moderator to find ways to bring both parties on the same page. This conversation is tough to start as people either refuse to talk or talk unnecessarily.
- Morningstar's Model
This model eliminates the need for a judge. Both parties are made responsible for resolving the issue by themselves. They can decide to ask for help from a colleague or a panel in case of escalation, but no authority is involved directly.
- Break the Chain
This model lists out the situation that the problem has reached due to the lack of resolution. Involved people are asked to share their grievances, views, and action towards each other. One party is asked to change itself to disrupt the chain. This makes a crucial point that the actions of one side can resolve a conflict.
Negotiation
In this model, both sides are invited for negotiation by having a prior discussion on the terms. Grievance and feelings are listed out from both sides. The conflict is then converted into a discussion through which an understanding is reached to resolve each others' issues by collaboration. Potential solutions are found in the process, which benefits both.
Nonviolent Communication
There is no resolution in this method. This involves bridging the communication gap by conversation, understanding each other's problems, and developing empathy. This makes them feel connected by their problems and work towards resolving them.
Thomas-Kilmann Model
This model takes five approaches to conflict resolution: avoiding, accommodating, compromising, competing, and collaborating. It also discusses how people choose a strategy based on assertiveness and cooperativeness. The right balance of both these is necessary for solving a conflict using any of the five strategies.
Other Peoples Shoes
Here, you have to decide how to resolve the issue. First, you observe the situation from your perspective and then try to understand what other person is thinking by imagining to be in his position. Next, you become a neutral observer and think of resolution advice to give them. Now, you come back to your position and think about the advice. It can be repeated if the advice doesn't work.
Conflict is a part of human behavior, and these models are designed to work out issues with mutual understanding or by using the emotional side of a person. As explained in 5 Dysfunctions of a Team, avoiding conflict results in a lack of trust and break down of the team.
Other models can also be listed in a conflict management assignment. Hope you got an idea of them and can successfully write about them in the paper. In case of any issue, feel free to reach Assignment Desk!