POLONIEX - Improving Our Support Capacity

"Poloniex Community,

Last month, we described the unprecedented growth and excitement in the blockchain community and how this exuberance can present operational challenges for exchanges. As this trend continues, we are doubling down on our efforts to expand and improve your experience on the Poloniex platform. We also want to remind our community to take caution when exchanging tokens in highly volatile markets and understand that unexpected events can have significant market effects. Please use the platform to trade responsibly and within your means.

Support Team
Increased enthusiasm for trading blockchain tokens on the Poloniex platform has led to increased stress on our systems. Heightened activity and new users mean more support tickets and man-hours spent resolving them. Thus, to meet this demand, we have more than doubled the size of our support team and will continue to focus our efforts toward improving user experience.

Hiring quality support staff is neither easy nor quick, especially in our line of business. Training must cover the technical and regulatory complexity of a rapidly evolving industry and community. We must also ensure the security of our system and operations at every level. This requires thorough and proper vetting of new staff."

Read more here: https://poloniex.com/press-releases/2017.06.07-Improving-Our-Support-Capacity/