So, I was getting my usual coffee and donut breakfast at my favorite place this morning. . Krispey Creme Donuts. . .
The location I was frequenting was not my usual stop and I figured I would turn the negative experience into a positive by sharing with my fellow Steemians a customer service tip on how not to be an asshole. I figure maybe it will shed light on how consumers interpret interactions with retail employees.
The negative experience was not because I was treated poorly. In fact, it was just the opposite. I arrived at this location right when they opened and decided to go inside as opposed to using the drive-thru. The friendly clerk took my order and out of no where appeared the manager who proceeded to kiss my ass, while chatting it up about the weather etc. . “Wow, what a nice place” I thought to myself. . . That was until the manager started to act like a split personality weirdo.
He continues to kiss my ass and be friendly, while being a total asshole to his employees. Treating the people who work for him like they are below the level of human being.
I went from thinking, “Wow what a nice place” to “ Wow, what a fake ass mother fucker. And if he continues to talk to his people like this I may have to throw my coffee on him!”
So fucking ignorant and fake! I’m getting my ass kissed for a $3 cup of coffe/donut and two seconds later he is bitching at people because the “rich blend” coffee wasn’t brewed yet . . It was only 2 minutes after the place opened by the way. . Not to mention his total “I’m above you” type attitude towards his co-workers. A real dick.
Zero leadership and people skills in this fella.
I felt like telling him that genuinely kind people are respectful to everyone, not just those buying their product or service.
If you happen to be working in an environment where you are face to face with your customers I suggest making sure you realize that not only is your interaction with them important, but also how you behave with everyone else. Some people actually pay attention and if you are only polite 1/3 time, eventually you will be realized as a fraud.
I will never be seen in this Krispey Kreme Donut shop again. It won’t stop me from visiting others because I’m addicted, but this asshole manager won’t get my $3. .
P.S. If any of you were wondering. My donut of choice is a vanilla long john. :)
You're speaking the truth here dawg. I was in the restaurant business a long time and we were fairly successful because we tried hard to create a family friendly environment for the employees and the customers. Plus the food was pretty damn good if I do say so myself. Who wants to spend their money at a business that treats people like dirt?
This is a problem at a lot of businesses. Somebody becomes manager and all of a sudden thinks they rule the world. Eventually employees split because who needs that kind of harassment every day? Constant turnover in staff leads to reduced productivity since eventually the only people who'll work for you are the kind that can't get another job (i.e. lazy). I've seen a few places around my area go right into the toilet this way.
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Sugar dealers gotta run a tight ship, otherwise fools start gettin hi on the company supply 🍩 🍩 🍩
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Your post hit it spot on. I work in retail myself and have noticed that when managers don't treat their employees fairly, it has a negative effect on the customers as well.
There are certain types of managers that demand that their workers do everything for the customer, but treat their employees poorly. But what they forget is, is that guests come for the experience/good service. And it is not the logo or the mottos of the company that create this, it is the people working there.
Thanks for sharing your story!
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