If you are looking to grow your business and improves sales, you should consider implementing Microsoft Dynamics 365. It is a cloud-based business application that combines both Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP). It further helps in improving customer experience. This article focuses on the CRM part of Dynamic 365.
Dynamic 365 enhances the way you can do business and interact with your customers. It helps the company maintain and manage customer relationships better, marketing strategies, customer service, track sales leads, and much more.
That said, companies are recently incorporating dynamics 365 training courses to upskill their employees. One of the main reasons companies are implementing Dynamic 365 is its flexibility to adapt to enterprises and SMBs.
Why Should One Learn Dynamic 365?
There are many reasons why you should consider learning Dynamics 365. Here mentioned are a few:
• As per Microsoft’s quarterly report, it provides over 67% of revenue growth in a company over a year.
• It is easy to learn and does not require any coding knowledge.
• It is very flexible for organizations since it can operate both on the cloud or on-premise environments.
• The software does not need regular updates, and even if it needs to update, it will be automatically done by Microsoft.
• When compared to other similar software, it is more cost-effective.
• Since it is a Microsoft product, it can easily integrate with Microsoft Office and Azure.
• It is being used in almost every business recently and is growing rapidly. It can be used for rapid innovation in businesses by introducing social, AI, and mobile capabilities.
• It has a user-friendly interface that can easily be customized according to the user’s needs.
Where Should You Start?
If you are looking to undertake a Microsoft dynamics NAV training, you must follow a specific learning path. There are various certifications available for Dynamics 365. The first course is the more basic one. Here you will need to learn MB-200 and the core functioning of Dynamics 365.
You will have to clear this certification irrespective of your role. You will learn about designing the apps, Security Configuration, basics of Common Data Service, Integrations, etc. This certification is fundamental and can prepare you for the rest.
After that, you need to learn Common Data Service. This acts as a database to the Power Apps and Dynamics 365 instance. It would help if you had a basic sense of what attributes and tables you might need to create using the ER diagram.