Many businesses now rely on Microsoft Dynamics 365 CRM, a powerful business app initially designed to help sales teams manage customer relationships. To fully reap the rewards of such a robust system, users must adopt and adapt to it quickly and effortlessly.
Reluctance to Dynamics 365 user adoption is often cited as the primary reason many company projects fail. Suppose a company’s only concern is getting the implementation project done on schedule and under budget. In that case, it might overlook the steps necessary to ensure its end users adopt the software.
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