I bought my first cryptocurrencies in CEX.IO.
It was very practical and fast ... I followed the whole purchase process, I sent the necessary documents and they were accepted. On the same day of the purchase of the coins with credit card I transferred the crypto coins to other addresses.
One month later, specifically on June 12, 2017, I decided to buy more crypto-coins. Of course I bought at CEX.IO again, because my previous experience was excellent.
BIG MISTAKE!
The purchase of cryptocurrencies was even done quickly, as before, but when trying to transfer the values to other addresses CEX.IO again demanded my documents. The same documents I had sent a month ago.
On the same day, June 12, I sent the documents, and today, July 13, more than a month later I could not transfer my money. I opened several requirements that were answered superficially, nothing that solved the problems.
But what bothers most about all this is that CEX.IO allows me to buy more cryptocurrencies. In this period she never forbade me to buy the coins. Just will not let me remove.
This is a big blow!
Take care with this CEX.IO exchange!
To this day I wonder if one day I would see this money!
Could someone inform the British authorities that I should report this blow from these exchanges?
Dear joaolyra,
Thank you for sharing your feedback. We take every comment very seriously as we are doing our best in order to improve our service.
Kindly be informed that we have certain procedures that are obliged to ensure compliance with high international standards and policies. And in order to prevent and mitigate possible risks of CEX.IO being involved in any kind of illegal activity we may request our users to provide some additional information. And some services of our platform might be temporarily suspended until an obligatory AML/KYC procedures for the account are not completed yet. You may find out more informaton with regard to those procedures via the following link: https://cex.io/aml-kyc
Also following such strict security rules helps CEX.IO to support a strongly secured environment, so our users can feel comfortable and sаfe, using our platform.
Should you need any assistance, please feel free to contact our Customer Support team via the next channels:
https://support.cex.io/hc/en-us/requests/new - Help Centre
https://www.facebook.com/CEX.IO - Facebook
https://twitter.com/cex_io - Twitter
We are happy to assist you 24/7.
Downvoting a post can decrease pending rewards and make it less visible. Common reasons:
Submit