*BUYER BEWARE* JustFly.com

Hello Travelers!
I wanted to share my recent experience with JustFly.com, with hopes that others do not go through what many of us went through. We all want to save money and book the cheapest flights possible for an experience of a lifetime. But, if it is too good to be true, it probably is. I cannot express this enough, if you are booking on a 3rd party website (like JustFly.com), DO some research and make sure the reviews are legitimate. In the end, I was fully refunded but it was a hassle.

[ My Story | 7/25/2018 ]
I checked my e-mails a few mornings ago, and noticed a JustFly.com deal alert for a $49 round trip to Las Vegas (SLC-LAS) in September (Canelo/GGG II) via Frontier. I know, right?! Cheap suits!

Whipped out the credit card and boom. $60.35 USD total after fees and taxes. At this point, I felt like a savvy day trader and got an amazing deal. Never booked a Vegas RT trip this low...

...that's when I became suspicious. So I checked my confirmation e-mails and sure enough.

I travel quite a bit, and typically diligent with the dates, confirmed seeing the dates I wanted before booking the flight. Confirmation e-mail (image above) shows my itinerary incorrectly dated. I immediately checked their cancellation policy, which they have TWO different types of:

1] JustFly Cancellation Policy
Bookings are non-refundable and non-transferable, unless otherwise stated. Rules and restrictions about cancellations are specific to airlines and apply at all times.

However, if your booking is eligible for a cancellation, it may be subject to a cancellation fee of $150 per passenger for international flights, $125 for transborder flights between Canada and the USA and $75 for domestic flights, as well as any fees or differences in price charged by suppliers.

2] JustFly’s Extended Cancellation Policy, allows you to cancel your booking, no questions asked. The Extended Cancellation policy lets you cancel your booking on the same day it was made with a deadline of 11:59 pm Eastern Time in Canada, or within 24 hours in the United States. Adding Extended Cancellation to your trip is easy! Just add the option to your trip upon checkout, and you're all set.

---

This was the first time using this website, and will be my last. "Customer Care Specialist" Nash was very apologetic about the issue. An issue that oddly seems to happen one too many times to people. But, it seems that Nash's only solution was, since I didn't opt-in for the "extended cancellation policy", which is an additional $19.99 per passenger before ticket purchase, he had 'no choice' but to enforce the $75 cancellation fee, but "is able to" knock that down to $25. Meaning I would only get a partial refund. I even tried to haggle with Nash, and told them to keep $10, refund the rest, and we will be good to go.

Nash refused.

Now, that must be how they make their money by preying on the incompetent and naive, hoping we take the minimal loss. $20 difference to one person might not mean much, but when you multiply that with those gullible people (myself included)?

Advice:
When on the phone with them, do not submit, be aggressive, be firm. I had to raise my voice at Nash, repeating what we just uttered to me. I constantly had to remind him that the days were switched, and I would not settle for anything less than getting the correct dates or return my money back. Finally, Nash's supervisor spoke with me, apologized about the issue, informed me that they were going to cancel the ticket and, allegedly, give a full refund.

In the heat of the moment, I would say things such as:
"..so to get a full refund, I have to pay the $75 cancellation fee? Did you not see how much my flight was?"
--- Too stupid to make up, I had to say this slowly
"...I have read the reviews online, and it seems like these issues happens to a lot of people, right?"
"...I thought I called customer support, but you're asking me to pay a fee for a refund."
"..ridiculous."
"..unbelievable."

As you can see, I didn't verbally abuse the support agent, but I wasn't going to back down. I could care less about the $60, but this post is more about principles. Like the majority of the (recent) reviewers, I was also put on hold 4 times, in my 39 minute call with "Nash", aka the lack of customer support, to reach out to their manager each time.

At the end of it all, I was fortunate enough to have received my full refund back. I hope you do too. I am simply raising awareness about the use of JustFly.com. Not affiliated with any airlines, just watching out for the little people.

[JustFly.com FAQ]
Q: I canceled my booking the same day, will I see charges on my card?

JustFly.com Answer: When a booking is canceled the same day that it was made, funds are collected from your card. Any charges you see are pending for verification. These funds will be returned and will not appear as a refund. This process normally takes 3-7 business days, depending on your financial institution procedures. Please note that some prepaid credit card companies will hold pending authorizations for up to 30 days.

Sources~
https://www.tripadvisor.com/ShowTopic-g1-i10702-k8504032-Justfly_com_is_just_a_scam-Air_Travel.html
https://medium.com/@AkshaySharmaUS/why-justfly-com-wants-you-to-cancel-your-flight-c7d4b51e182f