Freshdesk is a cloud-based customer support platform that helps companies of all sizes provide excellent customer service.

Freshdesk unifies ticket resolution across platforms by converting requests received via email, online, phone, chat, and social media into tickets.
It also allows you to automate workflows, provide self-help, monitor SLAs, and track KPIs, so you can remain on top of everything related to customer service.
Freshdesk also comes with pre-installed tools such as an AI-powered support chatbot, predictive help, and field service management.

Freshworks enables businesses to delight their consumers and workers quickly and easily.
They accomplish this by taking a novel approach to developing and providing software-as-a-service that is cost-effective, easy to implement, and tailored to the needs of the end-user.
Freshworks, unlike legacy software, creates user-friendly technology, making it simple for IT, customer care, sales, marketers, and HR to accomplish their jobs and please their consumers.

Freshworks’ SaaS is used by over 50,000 enterprises to improve customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Benefits of Freshdesk services

Connect with customers on their preferred platforms

Customers will be impressed by your presence through their preferred channel and seamless migrations at any point during their journey.
Incorporate a variety of conversational experiences, such as live chat, web, mobile, and call center assistance.

Assist customers in quickly obtaining answers.
Create AI-powered chatbots to assist clients in finding answers to their questions.
get a free trial now

Answer customer support calls easily

Improve the quality of your phone conversations by connecting consumers with the correct expert from the start.

Improve call productivity by providing staff with a 360-degree customer view and suggested resolutions.
Make use of strong routing engines to cut call wait times in half and achieve better escalations.
get a free trial now

Serves both the consumer & the employee

Across all channels, provide the greatest, most intuitive help.
To service customers with excellence the first time, be proactive in understanding their needs.

Save time by reducing the number of tasks that must be completed repeatedly.
With workforce automation and information from a single, unified platform, agents can quickly answer consumer inquiries.
get a free trial now

Thanks for reading, If you have any comments or questions please leave them in the comment section and I’ll be sure to reply to them. Check out more posts here.