Google Cloud on Monday announced that Verizon is piloting its Contact Center AI technology to improve its customer experiences. The deal shows Google making progress in its broad plans to win over the telecommunications industry with its cloud and AI tools.
Google's Contact Center AI software, which became generally available last November, enables businesses to deploy virtual agents for basic customer interactions. The service promises more intuitive customer support through natural-language recognition. When a customer contacts Verizon through voice, call or chat, they can simply say or type their request
