![STEEM POSTS](https://steemitimages.com/640x0/og:image" content="https://cdn.ttgtmedia.com/visuals/ComputerWeekly/Hero Images/bank-online-banking-adobe.jpeg")
Recalling how the company shifted its working patterns, Sri Shivananda, chief technology officer at PayPal, says: "While we are a digital-native organisation and we were always ready for remote work, some staff in customer support needed to be enabled for remote work."
Altogether, he says, it took up to four weeks to get everyone coping with the new remote working setup.
Although the volume of email use did not change, Shivananda says: "Slack and the use of collaboration tools doubled overnight." This required a different approach to meeting and interacting with teams. "In an office, you walk around, tap on someone's shoulder and get help. Now this is more formal on Slack," he adds.
