Hello professional friends!
I am filled with smiles as I make my first post in this community. It wasn't an accident but rather waiting for the right time to make my entry into the community with a contest. All thanks to the organizer of this contest and the management of steem4professional. Our workplaces are usually business-prone areas and service delivery centers positioned to render and receive issues and concerns for possible resolution.
There is no perfect workplace as every workplace comes with its challenges and most times, it is local to solutions proferred to handling it. This also varies from the type of workplace environment of a given place. What may affect workplace A and the solution deployed to resolve it, may be different from workplace B given the same circumstance. Let's get started with the contest guidelines;
 | Managing the Crowd for the Day using a tally |
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✅ Describe the problem you faced today at your workplace. |
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It happens I work in one of the telecommunication companies in my country, and it is not a good time for workers in the country given the ongoing sanitization exercises in view. The telecommunication sector is undergoing a cleaning exercise, a policy the Federal government rolled out to help tag every mobile SIM to an identity. In this state, millions of subscribers are at risk of permanent barring of their mobile SIM cards if it is not regularized accordingly.
This has continued to bring an influx of people into all telecommunication customer service offices and sub-outlets. An office that just ordinarily services between 50 to 100 persons in a day is faced with over 500 persons daily. This brought untold stress and in the entire process a system. Both the over and taker are seen stressed at every point of service delivery. The subscriber who came to attend to this issue passes through thin and thick to have access, whereas the service attendant also is immersed in pressure and fatigue.
This has been reoccurring challenge for everyone as management does not want to lose its HNIs (High Network Individuals) due to any form of laxity or inefficiency that we didn't create. There is a limit to what one can carry daily and any other addition is fatigue and possibly, breakdown of the body system. It has not been easy anyway. Both staffers in the field of sales and customer service are challenged with this.
✅ How or what methods have you used or are trying to solve this problem? |
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To reduce and discontinue the untold fatigue, my team and I have devised a means of toning down the pressure we receive daily. Sim registration kits were quickly improvised and given to all sales staff and deployed to the major outlet to help caution against this effect. We have to note that the more we resolve this issue, the better the retention numbers and hence revenue accrued month on month for the company.
We all manned the outlets and helped deplete this crowd daily. This helped us handle at least 80% of the growing number of walk-in subscribers in the experience centers. At a time, a canopy was set outside the office premises to shade subscribers from the harsh sun and allow easy handling of their issues. At a time, some staff went directly to them to attend to them so as not to overcrowd the little space inside the hall.
 | Today's Work Summounted Effectively |
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✅ Did you find out about any major factors to remember for later? |
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We have observed that the central body National Communication Commission has a timeline for disconnecting these lines and we had to follow this timetable to plan. One of the things we quickly did was to retrain our casuals and have more hands to help handle this surge when it comes on. This is one strategy in place for any unforeseen future rush.
A list of these yet-to-be-disconnected lines is with us, we have to send them text messages to redirect them to other sub-outlets to help decongest the central hub and diversify the unbarring activity evenly. These and some other plans are in place to give relief as much as possible.