"The customer is always right" | I don't think it is always right as a sentence

Hello everyone, today I would like to share with you my experience as a summer waiter in a pizzeria near my home and the discussion I had with the owner about the famous phrase 'the customer is always right'. I often challenged this statement because I did not think it was right in all situations, especially when customers behaved rudely or sexist towards female waitresses.

The owner explained to me that, despite this, we must be patient and respect the customer because he is the one who pays and gives us the opportunity to work. However, I learnt from another owner I worked with that it is also important to enforce justice and respect for the staff and to send away customers who misbehave, even if it means losing some takings.

I think, in a way, it is fair to say that the customer is always right. After all, it is the customer who pays the bill and keeps the business going. But at the same time, this does not mean that a customer can behave rudely and disrespectfully. I think there has to be a balance between respecting the customer and respecting the employees.

As I said, I have worked with an owner who sent away customers who misbehaved with a waitress, and I found this attitude very respectful and fair. But at the same time, I have also worked with other owners who have ignored the rude behaviour of customers just to keep their business running.

This is a complex situation and I believe there has to be a balance between respect for the customer and for the staff working in the restaurant and bar industry. It is also important to understand that many people are in financial need and may lose their dignity to keep their jobs.

Sometimes, rude customer behaviour can also be caused by a lack of understanding or a mistake on the part of the employee. In these situations, it is important that the employee can explain the situation and solve the problem in a friendly manner. Often, the customer will appreciate the sincerity and the attempt to solve the problem.

In any case, the customer's behaviour must always be kept under control, and the employee must be able to remain calm and respectful in every situation. Even if a customer behaves badly, the employee must always respond with kindness and professionalism.

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Finally, I would like to add that customer rudeness is one of the main problems in the restaurant and bar business in Italy, and may be one of the reasons why people cannot be found in this sector. I hope I have explained my reasons well and I thank you for reading my post. See you soon!