'The customer is always right'
contest organized by @simonnwigwe, it is a wonderful initiative to come up with a great business theme like this. I love participating in business-related content and I won't skip this one, I will love to give my ideas on this topic.Introduction
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Customers are always right is a perceptual statement by the business owners which they have to blend with the customer ideology on their need and want. As a business personnel, your sole aim is to make a profit, you have your feasibility plan to guide you on how to carry out your business activities. But since you don't control the psychology of your customers, your opinion as a businessman may not suit the way your customer wants to receive your service/product hence customers tend to react to every inconvenience.
Customer opinion and response may sound rude but yet they are right because they know what they want. As a businessman, you are not expected to react to your customer's complaints but act and improve to deliver a perfect service to all your customers.
What do you understand by the phrase customers are always right?Customer(s) is seen as a group of persons who patronizes a business or request service/product delivery. In business, the justification of the statement "Customer(s)" and "right" is the perception or customer opinion on a product or service consumed.
I, therefore see the phrase "Customers are always right" as the acceptance of customer opinion by the business owner to improve or adjust business operations to uphold the brand reputation, rating, or Goodwill.
A good business practice gives room for the customers to table their complaints and recommendations which will help the business to see loopholes to improve and serve their customers better, therefore customers' opinions should not just be discredited but be considered.
As a customer, have you ever seen yourself in a situation where you were treated specially because of the above phrase? Please tell us about it.
My picture as a customer
Yes, I have once been treated specially when I went to buy a dress. The shop seller gave me special attention and treated me right, though because of the competition in that line of fabric business, all the suppliers have to maintain a high level of simplicity with their customers to retain customers patronage.
The seller took his time to select the best fabrics for me and allow a 25% discount just to retain me as his customer and to make sure I am well satisfied. I was pleased with his services, I complain a lot about his fabrics but he takes in my ideas and did not dispute my suggestion.
As the one offering the service, have you ever been in a situation where you have to treat customers exceptionally because of the above phrase? Please tell us about it.
I know what it means to trade in a competitive market, upholding customers' perception of a product and service is the key for increase patronage and success. Some difficult and high-tempered customers can get offended at any little provocation, and they violently respond to any error discovered.
I work where I attend to more than 100 customers' queries every day, base on experience and service to the customer service unit over time I come to discover customers mostly have an issue with products and services because of ignorance of the product they patronize or are about to patronize.
When customers bring queries regarding a product or service, I take the feedback and educate the customer appropriately and politely then escalate issues that need resolution, I never condemn my customer's opinions.
Do you think that the phrase customers are always right is the right phrase to use? Give reasons why or why not.
I agree with the phrase because customers' opinions are feedback that can be very important information that can be used to enhance performance. Business is all about meeting your customer's needs, so if a customer counters my proposal, I don't get angry but work to improve.
Conclusion
As much as I know my right as a customer, I don't use the privilege to frustrate my seller by any means. Customers are always, so make a positive impact on another person's business. I wish to invite @yakspeace @bensam2040 @yuceetoria to participate.