some client may not have the time or inclination to assist customers with goods selction, most case they may send their customers on their own to suppliers they have charge accounts.
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if the company is the position of providing this type of service cutomers needs help and concerned, knowledgeble people who assist them to qualify their need and make an informed decision about their purchase.
be sure to record the name, address and phone number of the customer for follow up by the client staff;
- identify the purpose for which they are selecting products.
- the maximum dollar value per item allowed by the client.
- reasonably accurate data on measurements, sehematics and so on. these will be neccessary to make good choices and perpare an accurate estimate.
dealing with the customers of another business can be complicated and persent different challenges. this are key in building a business relationship with other businessis establishing a reputation for ;
- professionalism
- knowledgeable staff
- intergrity
- communication
- following clients instrutions and guidelines
- willingness to particpate in team selling