NTRODUCTION

Conflict is when two or more values or perspectives and opinions are contradictory in nature and haven't been aligned or agreed about yet. It could be within yourself, when your values and perspective are threathened and lastly disconfort from fear of the unknown or from lack of fulfillment.

Conflict is often good and inevitable. Getting the most out of diversity means contradictory values, perspective and opinions. Conflict is often needed because it help to raise and address problems, it emphasizes the work to be down on the most appropriate issues and it helps people to learn how to deal with problems.

Conflict becomes a concern and a problem when it hampers productivity, lowers moral, causes more and continued conflict or causes inappropriate behaviours. Conflict is not the same as discomfort. There is no one best to deal with conflict, it depends on the current situation.

PEOPLE DEAL WITH CONFLICT IN DIFFERENT WAYS

Avoid it, pretends it is not there. This approach with time tend to worsen the conflict.

CONFLICT WITHIN YOURSELF CAN BE DEALT WITH WHEN YOU ATTEMMPT THE FOLLOWING STEPS

1. Identify the issue, including what you want and what you are getting.

2. Writing our thoughts down to come to conclusion.

3. Get perspective by discussing the issue with your friend.

4. Consider how important the issue is. does the issue seem worse because you are tired or angry at something else.

5. Pick at least one thing you can do about the conflict by identifying at 3 courses of action and for each course write at least 3 pros and cons, then select an action, if there is no clear course of action, pick the alternative that will not hurt or be lest hurtful to yourself and others.

6. Wait at least a day before you do any thing about the conflic. This gives you a cooling off period, after which you can take action. Then have in mind a date when you will act again if you see no clear improvement.

DEALING WITH CONFLICT WITH ANOTHER

This kind of conflict is not always easyto manage becuase it involves two or more people with different ideas, perspective and nature. As humans we often do not like in others what we don't want to see in ourselves. So in trying to deal with conflicts with another start by:

1. Writing 5 traits that really bug you when you see them in others.

2. if you and the other person are getting heated up then manage yourself to stay calm by speaking to the person as if the other person is not heated up. Try to avoide the use of you, this avoids blaming. Maintain eye contact with the persons.

3. Give the other person time to vent. Do not interruptor judge what they are saying. Talk in terms of the present, as much as possible mention your feelings.

4. If possible identify at least one action that can be done by one or both of you, then ask the other person if they will support the action, if not as for a cooling off period. If the situation remainsna conflict then consider whether to agree to disagree.

5. Consider seeking a third party to mediate.