Tech Diaries|| 12/05/2022 || How Do Chat bots Work and What Can They Do? ||

in hive-181430 •  3 years ago 

With companies like Facebook, Slack, and Google all rolling out new bots and bot functionality. But what exactly are these chat bots? How do they work? Look at the capabilities of chat bots and what the future holds for this innovative technology.

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Source: https://bit.ly/3yxcQgY

History of chat bots

In 1966, ELIZA was developed at MIT by Joseph Weizenbaum as an experiment to see how closely it could emulate human conversation. Users would type commands or phrases into ELIZA, which used language processing techniques to respond.

What are the Benefits of using bot

If you want to increase customer satisfaction, cut down on support costs, improve your conversion rates, or provide additional value through a virtual sales assistant (VSA), then chat bots. Here’s how these conversational interfaces work.

How bot can help you communicate with your consumers

There are many other ideas, such as talking to doctors or even managing your finances. As you can see, bots have a very wide range of uses, so it’s best if you get acquainted with their in order to use them effectively.

A look at brands using messaging apps to communicate with customers

When it comes to customer service, Businesses are redefining how they engage with clients thanks to messaging services like Facebook Messenger, WeChat, WhatsApp, Line, and Chat. Chat bots aren’t just for ordering products or even making reservations at restaurants; brands like Sephora and Nike are using chatbot technology to provide customers with a more personalized experience. Rather than navigating through a sea of links on your phone, you can simply direct message (DM) your favorite brands.

This is how to make your own Scripts:

  1. Select bot creation software that allows users to build their own Bot. Examples include Botsify, Chatfuel, Sayit and Gupshup. 2. Develop your conversation tree by scripting scenarios based on what you want your Bot to respond to or say back. 3. Test your Bot with real users to make sure it is working correctly before making it available for public use.

Why should I use a chatbot??

Using chat bots can help you reduce your workload and make it easier for customers to interact with your business. Whether your goal is to reduce customer service costs, streamline order processing or improve sales, chat bots are an incredible tool for achieving those goals.

Why do I need a developer when I can build one myself?

This answer may surprise you, but having a developer build your chatbot for you is a great way to make sure it’s exactly what you want. That said, if you know how to code (or if you’re ready to learn), there are plenty of resources online that can help you out.

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