Hello @zubair60, after going through your article, I found out that it is plagiarized and you have copied everything from a website word to word
https://gocoding.org/what-is-it-service-management-itsm/
Plagiarized is highly forbidden in the Steemit Blockchain because people are rewarded base on PoB mechanism. So from today you are put under our watchlist
CC: @endplagiarsm