Recently, Ms. Chen from Shanghai accidentally ingested the display props on the display cabinet due to a mistake in the operation of the clerk of the Hi Tea Shanghai Nanxiang Impression City store. On the same day, Ms. Chen went to the hospital accompanied by the clerk of Xicha. During the period, she displayed the liquid ingredients in the samples of the props. The store changed her mouth many times and could not be clear. The doctor advised Ms. Chen to induce vomiting and gastric lavage. On September 3, the Southern Metropolitan reporter learned from the official account of Hey Tea that Hey Tea apologized and bears all current and future related expenses of Ms. Chen. All stores across the country have removed the same type of display props, and further strictly manage the store display props and Operation execution.
On August 29, Ms. Chen placed an order for two drinks at the Shanghai Nanxiang Impression City store through the official applet of Hey Tea, one of which was "Double Virgin Olive Oil Orange". Ms. swallowed.
Subsequently, Ms. Chen went to the hospital accompanied by the clerk of Xicha. She was not sure about the liquid content in the display items and could not judge whether it was toxic. The doctor advised Ms. Chen to induce vomiting and gastric lavage. On August 30, Ms. Chen completed the treatment and left the hospital.
Ms. Chen told the media that regarding the display of the liquid ingredients in the props, Hey Tea has been changed many times, first with n-hexane, and then changed to Dimethicone and Cyclomethicone, but Hey Tea is not the same. No test report is provided. On September 1, the staff of Hey Tea informed Ms. Chen that the contents of the display props were liquid silica gel, and that they did not contain toxic substances.
On August 31, Ms. Chen went to the Nanxiang police station to report the case. During the period, Hey Tea offered to compensate Ms. Chen for all medical expenses and 8,000 yuan compensation, and said that the liquid composition report in the display items could only be displayed to Ms. Chen on the spot. Ms. Chen did not Respond.
On September 3, in response to the fact that the clerk of Hey Tea took the beverage sample by mistake and caused the customer to eat and enter the hospital for gastric lavage, Hey Tea issued an apology statement in the evening, saying that it was willing to bear all current and future related expenses of Ms. Chen. On the afternoon of September 2, under the organization and coordination of the market supervision department where the store is located, a face-to-face communication and an apology were conducted with Ms. Chen.
Xicha said that due to communication and information feedback issues with the display props manufacturer, she failed to provide Ms. Chen with complete and accurate information about the display props in a timely manner. At present, the same batch of display props has been sent to an authoritative third-party testing agency for testing. After the test results are obtained, they will be synchronized to Ms. Chen and the regulatory agency as soon as possible. At the same time, I am also willing to cooperate with Ms. Chen and the competent market supervision department to send samples of display props to selected authoritative testing institutions for testing.
In order to prevent similar accidents from happening again, HeyTea nationwide stores have removed the same type of display props, and further tightened the management of store display props and strengthened store operation execution.