I would like to share with you the honour of introducing a new Author on Steemit. @georgelj2809 (George), has been a part of my life since March this year, however it feels like he has always been there.
To say that George has been there done that in business is a gross understatement, so he is a bit of a business legend, and, he has been blessed over the years to understand the true meaning of legend through love and compassion and sustainability. Currently heading WWWFTP - Reference 1 | Reference 2, as well as giving us insight in our businesses and lives, a valued member of the community, not just our community, every community he touches. I am sure he will be a much valued member to the Steemit community too.
All Steem Dollars from this post will be transferred to @georgelj2809 after each payout.
Welcome @georgelj2809

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The World’s Waste Will Feed The Poor.

Upside Down World Thinking.

BUSINESS AND MARKETING CONSULTANCY

A note from the author (January 2016): Since my Vision in the 1980’s and writing my Blog “A Brave New World Order” I’ve had the opportunity to join and help build a new and very different and unique IT software company, Free Mind Media has allowed me to bring to life many of the ideas I shared in my previous articles. We aren’t perfect (no organization ever is) but looking back after nearly eight months of helping to re-structure this “new” company, I’m struck by how closely what I wrote then in 1980, actually describes the work we do and how we do it. It’s gratifying to realize this idea I had for what I thought was a fictional company is actually something that exists in the world today. Here’s to another year of moving closer to, and beyond, the vision I share below.

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The reason that there are three titles is because the original vision, epiphany, dream, call it what you like, came to me one night, and it resonated with me because I was then an IT software company owner. The WWWFTP stands for “The World’s Waste Will Feed The Poor”. However, it has morphed from a blog into a controversial book with the three titles above. If one examines much of the thinking and decision-making of today (bear in mind I am old school), one finds we all complain about our Government, crime, poverty or education, yet they are all interlinked into a cocktail of upside downism.

The saying goes that one gets the Government one deserves! So true! Yyet those who vote often continue to vote for leaders who have done nothing for them for many years. Or we bitch about the crime rate. I ask the question though of many of my friends: “If you woke up each day and had no house, no food, no education, no clothes, no money, no job, no hope and no future, what would YOU do to survive? So upside thinking advocates, employ more guards, more police, build higher walls and electrify one’s fences. Shoot to kill!

When one looks at poverty! Is this NOT a symptom of poverty? The world annually throws away good food worth R-billions of US$, £’s, €’s and every other currency one can think of and allows millions, many of them children to die of starvation and malnutrition. The health costs to any economy far outweigh the cost of the food destroyed or dumped into landfills. Landfills is another story I can write a book about.

So my journey began after I had been on the lookout for companies like Free Mind Media and Free Mind Health for decades and became aware of Free Mind Media about eight months ago. Arshad and Aslam requested I join them to help them re-structure the IT software business. Ever since then I’ve been thinking a lot about what the next truly influential organizational design consultancy of the 21st century should look like.

Free Mind Media wasn’t perfect but I think they were doing a lot of great and new things along that path. Now, there’s a huge gap in the market for a company to rethink what it means to do in IT software systems, business processes, marketing and sales organizational design consulting. Given the state of the market, here is my opinionated take on what a company who wants to be the next big thing in the world of business in the 21st Century and what they should focus on.

The Goals

Please read my Vision, Goals and Objectives in the Addendum to give you an idea of my total Vision that I named ATMS – AMBIS Total Management Strategy.

The IT software systems, business processes, marketing and sales organizational design consulting of the 21st century is essentially tasked with helping organizations navigate a world that is rather hopelessly unpredictable, chaotic, and exceedingly quick to change. Organizations are increasingly relying on people who are highly-trained, expensive, and creative who likely have many job options and an increasingly greater expectation to be given opportunities to do meaningful work.

These organizations need to become more like living, evolving, learning, and resilient organisms or networks and less like top-down, oligarchical, and brittle machines. They need to be able to make things happen quickly and entice their expensive talent to stick around while bringing their entire creative and motivated selves to the audacious challenges they face at work. Simple, right? “The Money Is Not a Dirty Word” book concept, which I supported and published for the author, is what I believe the modern day business needs to adopt. Employees are no longer willing to be treated like entrepreneurs that are held Responsible and Accountable but not given the Authority to fix things nor Rewarded for making the business owner wealthy. I named this the RAAR Principle.

I believe we are seeing the limit of the gains that pure organizational restructuring can accomplish. In a company where physical products need to be created and moved from place to place there’s much to be gained from restructuring organizations to amplify efficiency. This was a field I became very proficient in because I started an IT software company to do just that – manage printing production businesses in real time. It is sad that we have become consumer based and less production based. In other words, we are taking too much without giving back.

If you care to read my Blog at ambis-sa.com I explain what I mean.

The business world had changed from employees being skilled in a function to a world of knowledge workers. The key competitive advantage resides more in the ideas of employees and the ability to bring those ideas to fruition quickly than management just managing them. The growth of self-organizing principles we are seeing many companies adopt today is merely the initial forays into a tectonic shift looming in the near future.

How do you prepare for that? I was the publisher of a book that was titled “Money is not a dirty word” which explains how owners and employers expect staff to think like them about making money for the company but do not reward them as such. Spotify have almost read my mind and I re-publish a part of an article they wrote which is in keeping with my own vision for the future.

I am in the process of writing a book which deals with many of the “P’s” of Life, Business, Marketing and Sales. I would like my readers to contribute to it so that together we create a living business plan for budding entrepreneurs.
How does one cut through bureaucracy so one’s most motivated employees feel like the organization is there to amplify their good ideas, not cover them in bureaucratic leeches until they are bled dry? How do you create an environment that facilitates the highest level of performance from employees not because you’re standing over them with a stick or dangling a carrot in front of them but because you are giving them opportunities to exercise some of their most innate desires — to do meaningful work in a supportive environment? How do you create a culture of knowledge workers who view themselves as craftsmen/women on a path of increased mastery over time where personal development and professional development go hand in hand? Oh yeah, and how do you keep making money so the company continues to exist?

The organizational design firm of the 21st century will necessarily have to be selective about the types of companies they work with. The consulting firm who gets this right will not only select the companies who obviously “get it” but will be able to teach and convince those companies who are tottering on the fence between a more traditional way of viewing business and the more responsive, humane, and ultimately more successful way of working.

This may sound fluffy and overly “soft” but I wrote all of the above with the goal of the company’s economic health front and center in my mind. In a world where a company needs to grow and evolve like a living organism it is unreasonable to expect it to thrive when its individual parts are being damaged, restricted, or poisoned. A healthy organism has healthy internal components and a healthy sensory system that allows it to navigate its world. Organizational design in the 21st century will be all about the care and feeding of that organization — both internally and helping guide it through its ever changing world.

The Approach

The organizational design firm of the 21st century is going to have to actively work toward resolving (and even embracing) a set of paradoxes internally (with its own existence) and externally (with its clients):

1. Long-term perspective vs. short-term focus: As a company how can you break outside the market-driven forces that encourage a short-term focus on economic outcomes in order to make long-term decisions for the company’s health? How often do companies that claim to be trying to tackle problems of truly epic proportions get sidetracked by the next quarterly earnings call? At the same time, can you have a truly long-term focus but also adopt a mindset of constant iteration and rapid short-term sprints toward a goal?

2. The power of scale vs. the power of the individual: Software has unlocked the possibility of complex data analysis in a myriad of domains. At the same time, organizations are comprised of individuals. How do you embrace and understand scale while also embracing and respecting the individual (employee and customer)?

3. Being responsive vs. being proactive: To what extent should an organization be able to respond to the rapidly changing external forces it faces versus to what extent should organizations focus on creating the environment in which it resides? Can an organization be reactive and proactive?

4. Using data vs. embracing humanity: Is it possible to both be data-driven and also in touch with the “humanity” of an organization? To what extent can or should data be used when talking about meaning, motivation, and inspiration of human beings? How can an organization find useful avenues for data and an understanding of the “softer” aspects of an organization?

In addition to these paradoxes, I think there are a few foundational questions that this new type of consulting firm should obsess over asking:

1. To what extent can we help organizations enhance the psychological & human resources they already have to meet the challenges they can’t even predict?

2. To what extent can we help organizations identify and tweak their components (team dynamics, environmental factors, culture etc.) in a systematic and holistic way to drive positive change in how they function?

3. To what extent can we identify points of friction in the way an organization works and then offer truly foundational advice about removing that friction, not just treating the symptom of that friction?

The Services

What will the organizational design firm of the 21st century actually sell? What will be delivered? How will impact be measured? I think it goes without saying that every client engagement would be a highly unique and specialized affair starting with an intense discovery and sense-making effort. What’s next?

A few ideas:

1. Coaching around “new ways of working”: On a one-on-one basis across the entire scope of the organization, from executive, to managerial, to front-line workers there could be coaching on new ways of working. Coaches would emphasize the habits and behaviors that allow individuals and organizations to work more effectively (i.e. anti-procrastination techniques, self-leadership strategies, the development of psychological capital, etc.). A good coach should be able to help individuals develop the meta-cognitive skills and self-reflective behaviors that can drive long-term habit change even after the coaching engagement ends.

2. Embedding teams/individuals within organizations: Consultants would shadow teams and individuals within the client organization. While this would provide opportunities for formal coaching sessions or workshops, it would also allow for a much more nuanced understanding of how things actually get done in an organization. With that more nuanced understanding the recommendations and interventions could be much, much, smaller, accurate, and simpler. I believe many of the friction points that exist within organizations are so embedded or subconscious that they never appear during interviews or surveys. Only by embedding into an organization will these friction points become visible, and therefore addressable.

3. The setting and behavior change facilitation of strategy: Strategy consulting is not new. Helping leadership teams articulate and set strategy is a time-honored role of consultants. However, I view this 21st century organizational design firm taking it a step further and pushing, facilitating, and evaluating the action/behavior change that should emerge from a strategy session. What are the behaviors that should change based on our strategy and to what extent can we as consultants find avenues to help people (leadership and otherwise) practice these behaviors?

4. Organizational development: This new firm will have to be adept at all the more traditional outlets for organizational development (and perhaps this is where some specialization may occur across the industry). Hiring, culture change, compensation, onboarding, physical space … the list of possibilities is long. In each case, this firm should be able to both dive deep into the latest and best organizational psychology, sociology, industrial psychology, and other relevant academic fields, make sense of what is useful, and then carefully bring that knowledge to bear on the stated problems of the organization.

5. Organizational re-design: There are new ways to organize companies and the organizational design firms of the 21st century need to be able to facilitate the adoption of those new ways of organizing if that is what the client wants or seems to be the best approach to improving the client organization. These can be self-organizing principles or wholesale adoption of systems like holacracy or Spotify’s guilds. No system is a silver bullet and the organizational design consultants of the 21st century will both build our understanding of the contexts in which these systems work (which is an area of knowledge we are woefully lacking) and accurately facilitate the development of these systems at the appropriate time and in the appropriate situation.

Conclusion

No consulting firm is doing what I just laid out — not even Free Mind Media at its peak. From what I can tell there are some firms that are trying to do bits and pieces of it but nobody has really made a concerted effort at uniting it into a cohesive whole. The opportunity to embrace the uncertainty of this new type of consulting and possibly be the early dominant force is truly staggering. It’s going to take people who aren’t wedded to an old style of organizational consulting or design consulting or anything else that may poke around the edges of a true organizational design practice.

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