Modern technology can often be quite complex. It needs regular maintenance to run efficiently. All businesses, regardless of size, need a reliable IT infrastructure to address any occurring problems. Your company won’t operate as efficiently as it could without IT solutions services. Not to mention that cyberattacks have become more frequent and sophisticated, making it difficult to defend your business without the necessary knowledge and tools. In 2021, 39% of UK businesses and 26% of nonprofits reported experiencing some sort of cyber security incident or assault. Utilising the services of an IT solutions firm is essential to ensuring that your IT systems are as effective and reliable as possible, and there are specific factors you should look for to select the best one for your company. It’s important to note that in 2022, ransomware attacks cost an average of £1.08 million for businesses in the UK. Below you will find the most crucial advice for selecting the best IT Solution provider based on your business’ demands.
- They should be able to resolve your issues quickly and efficiently
One of the most common expectations when partnering up with a local IT business is the fast response time, which we also encouraged you to consider earlier in the article. However, just because a company is based in the same area as you, it’s not guaranteed they can always meet this requirement. Time is of the essence if you require IT support; hence the longer it takes the IT solutions provider to respond to your query, the more productivity your business will end up losing.
On the other hand, it’s also not out of the ordinary for a business to claim their range of unique selling points (USPs) includes 24/7 infrastructure support when in reality, they shut their doors to their clients way earlier than that. But companies like TWC IT Solutions, with an on-site bike response team and a 10-minute SLA for any emergency, ensure your issues are always dealt with on time and in a professional manner.
Tips to consider:
The response times that some companies claim they provide are not always real.
Distance matters, so if your IT partner is located far from your offices it may affect their response times.
Go through their Client Reviews
When you start conducting your research to find the company you trust enough to hand over your IT infrastructure to, business directories should certainly be your go-to places. Client testimonials can not only help you learn more about the nature of your future IT provider, but through different project descriptions, you get a good overview of how your potential projects/requirements would be dealt with. It’s also helpful to look at reviews to determine the level of experience the IT firm has working with a company in your industry before submitting an inquiry.
An additional layer of security can be looking for a company’s Net promoter score (NPS). This customer loyalty metric, established by consultancy firm Bain & Company, is a good indicator of how clients rate the company after each completed project, whether long or short. Be assured that a provider that rates as ‘excellent’ with a score of 90, just like TWC IT Solutions, has a wide range of expertise and an army of satisfied customers to back it up.
Tips to consider:
An IT company with no reviews might not be the best choice.
Aim to find customer reviews that describe different types of services to get a better overview for your business’ needs.
Don’t skip thoroughly researching the IT company and to take into consideration their average score on business directories/third-party websites.
Find an IT Solution Company That Fits Your Budget
Another important aspect of finding the right IT solutions provider is the cost of the partnership. In many cases, businesses find themselves in a difficult position due to the additional costs that weren’t part of the initial agreement. Besides considering potential factors that can influence the pricing later on, such as inflation, staff training and so on, you should never receive a monthly bill that’s considerably higher than what you can afford.
Choose a Managed Services Provider (MSP) that takes the time to get to know your business and, as such, provides you with a tailored solution that’s accelerating your business growth and doesn’t impact your productivity. An experienced provider with a proven track record of working with companies like yours stays ahead of market changes and only offers you the products that benefit your business at the most cost-effective price possible.
Tip to consider:
If you don’t have a concise budget in mind or it’s really tight, don’t hesitate to ask for a quote from the companies you shortlisted. Remember that finding the cheapest partner is not the goal here, but finding an affordable IT company based on their assessed expertise and reputation.
- Find the Top IT Solution Company in the UK
While establishing a partnership with a global IT solutions provider certainly has its benefits, it’s essential to keep in mind the proximity and the travel distance when choosing one. Many tasks can be completed and managed remotely, but an office move, for instance, or the maintenance of specific hardware, would require the presence of an IT specialist. It’s also incredibly vital to have an IT solutions company near you to assist you in person and get to you quickly whenever a problem occurs.
When narrowing down the potential IT companies, look for providers, just like TWC IT Solutions, that have hyperlocal IT services in various locations in its portfolio to ensure your business is up and running as soon as possible.
Tips to consider:
- Check the locations of the IT company.
- Take a look at the Google Reviews of their nearby departments.
- Check if they have customer reviews from companies in your area.
- Ideally, choose an IT company that is located up to 30 mins away from your HQs. Else make sure that they have a proven process to efficiently support companies remotely.
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