The word Complainer is one that has recently crept into my dictionary. I was surprised to find out that the word complainer comes from an Old French word which means complaint. Complainer is a person that continuously makes constant complaints about little things happening within his or her life. When you hear someone complain it almost sounds like they are complaining to God about how small and petty everything is. This is not the case, people complain to get something done about what is bothering them.
complainer, also known as a complainer is usually a person who continuously makes constant complaints about small things happening in their life. Complaining about small things is like complaining about the blinds being up or the dog barking constantly. Complaining about something doesn't mean that it is not happening. The complainer is just upset about the way things are. Another synonym for complainer is a complaining and irritable person. This type of person is usually passive and does not initiate contact or discussion.
There are two types of complainers. The first type is the person who complains but does not initiate any contact or discussion; they are the passive complainers. The second type of complainers are the ones that actively initiate discussion to make others aware of what is going on in their lives.
Passive complaining usually starts out in a subtle manner such as comments on a forum thread, comments made on blogs or articles or comments on a sales letter. The complainer may then start making actual complaints about the product, service, price or any other aspect of the business that has generated enough of a reaction from the listener. The most common complaint is about lack of results or service. Most complainers will never take any action and just complain without offering any solutions. Complaining is good when the result or solution is something that the complainer can live with.
On the other hand, proactive complainers initiate discussion or interaction. These types of complainers are the ones most likely to be successful at getting results. Proactive complainers are also very difficult to deal with. If a complainer is willing to open up and discuss a problem, they usually find that they are more receptive to the complaint and more productive than passive complaining. It is almost impossible to remain silent when you have created a stir and your topic of discussion is one that you feel passionate about. This means that you must be able to speak clearly and offer an honest opinion about the issue, even if it is confrontational.
One of the best ways to deal with a complainer is to make them prove their case. You do not have to agree with everything the complainer has to say. All you have to do is give them the chance to present their side of the story and make them prove that they are right. The complainer must know that you will not take any sides, that you will only listen to what they have to say and that you will offer them good enough to make things better.
If you are dealing with a chronic complainer, chances are that they have been going on for a long time. The last thing that you want to do is assume that they are finished. If you assume this, you might offer them the chance to try again in the future, but you have to make sure that the next time you do deal with them they are ready. They should have addressed the original problem or the issue that caused them to seek help in the first place. This is why you should ask them how they could have done it to keep going. a chronic complainer might offer you the chance to try again, but if you take them up on it you might find yourself with a complainer who never wants to admit their problem.
While the passive complainer might not pose as a challenge, they should be treated as such. Passive complainers usually do not have strong cases to bring to the table. Their issues will probably be easily dismissed or blown out of proportion to what actually happened. Remember to always treat all complainers equally and try to find out what is behind their complaints. Good communication skills and patience are important tools to deal with passive complainers.
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