Being A Successful Call Center Agent

SALES:

Telemarketing is not as easy as it looks.

Telemarketing involves talking on the phone to someone
you do not know and trying to convince them to buy a
product, use a service, or sign up for a special
offer.

Here are some things you can do to be successful.

1. Be motivated.

The overall motivation will determine how they speak
to people. So, successful telemarketers are very
motivated to do the job.

2. Product knowledge.

In order to successfully speak about a product or a
service, the telemarketer must know about the product
or the service. Call Centers who train their employees
effectively have greater sales volumes.

3. Good Attitude.

Attitude is evident on the phone. People can tell how
you feel by the way you speak. When someone is happy
and excited, those emotions will palatable, even on
the phone. Angry, upset, or frustrated telemarketers
are usually not successful.

4. Personalize your rapport.

A good telemarketer will know the customer or at least
build a good rapport. Know when it is a good time to
call. Calling during dinner, early in the morning, or
late at night will not be successful.

5. Listen.

Listening to what the customer has to say creates a
mutual respect between you and the customer. Their
comments and input can help you guide the direction of
your call.

6. Set goals.

If you are able to visualize your success you will
want to work as hard and professionally as possible to
ensure your sales are the best.. Many telemarketers
receive bonuses or rewards for a job well done.

7. Embrace success.

Be happy with your success. Make note of what’s worked
for you, and what has not. Seeing your growth and
potential for further growth will continue to empower
you and your telemarketing skills.

Remember; Telemarketing is not an easy job, but it can
be a very successful and rewarding job by following
these simple steps.

CALL CENTER CAREERS

Call Centers have become one of the largest sources
for customer and/or marketing services. Virtually all
of the biggest companies and corporations have some
form of a call center in place.

There are call centers that are hired by outside
sources for specified campaigns and others have their
own call centers.

The hours of operation vary depending on customer
demand and the company’s or organizations availability
to meet it.

Those offering customer service may offer a 24 hour
service, either by telephone, email, or chat, while
some have set hours of operation.

Most telemarketing call centers work afternoons with
goals to target the busiest "at home" time for
potential sales.

Call Centers have become a multi-international medium.
Call centers offer customer service inquiries and
while other call centers work primarily with sales.
Some do even do both.

For the individual who considers working in a call
center it is good to know just how variable call
center services can be.

Some work with a minimal wage, offering bonuses and
incentives, some have a base pay that is higher with
various promotional incentives, and yet others work
more on a commission basis with great commissions.

In either case, for the right individual, one can make
good money within a call center.

Some of the difficulties are the endless hours of
talking. It can be long hours at a desk, with call
after call of people complaining, calling you names,
and being down right rude.

Some of the better points however, is you get to speak
to people from all over. You can make good money and
there’s often room for growth and change. In fact,
change is one of the things Call Centers are well
known for.

Whether in sales or offering customer service, for the
right person, working in a Call Center can be a fun
and well paying career opportunity.

Continued...

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