It is somewhat traditional to end off the year with a summary of emerging trends and predictions for the new year, but we understand that as a small business owner you probably want to spend the last few weeks of each year focusing on marketing, sales and customer service over the holiday season, not reading about what you should be doing in the new year. And sure, you could bookmark it to read at a later stage, but in all honesty, you know you’ll just forget about it hidden amongst all the other forgotten bookmarks.So instead, we held off publishing our look at 2017 marketing trends for small businesses until now, when you’re focused on the fresh start the new year promises. We have selected five marketing practices all small businesses should already be following, and then delve into evolving trends within those practices. And while some similar reports have touched on virtual and augmented reality, we haven’t; purely because although these could find more common use in marketing, they’re not at a stage where they are accessible to small businesses.
Mobile Payments
Consumers are more comfortable than ever using mobile payment options. Make sure your business is set up to accept mobile pay for your goods and services. “Buy” buttons already exist on various platforms, including Facebook, Twitter and YouTube. Imagine you’re in the market for a new coffeemaker. You’ve done some online research and think you’ve landed on a pretty great Cuisinart, but you’re not totally convinced.Later, while scrolling Facebook … what do you notice? A Cuisinart ad directly on your Facebook news feed! Not only is it an ad, it’s an ad showcasing the very model you were just researching. Directly on that ad, there’s a “Buy” button that will quickly and conveniently have you well on your way to coffee heaven.Instead of sending you to another site for payment, you’re able to purchase directly from your news feed effortlessly. Because consumers don’t have to go through multiple steps to make a purchase and the potential for distractions or hesitation is decreased, sales increase. As awareness goes up and retailers begin using these buttons more often, this tool could really take flight in 2017.
Mobile Apps
A recent Gallup poll indicates that 72 percent of Americans check their phones at least once an hour. The overwhelming majority of that time, up to 90 percent, is using apps. If your business doesn’t currently have a mobile app, now is the time!Apps increase engagement, provides your business with customer data and increases the ways in which you are able to connect with your audience. Mobile app development can be done inexpensively and stands to benefit even the smallest companies by growing awareness of your brand.
Mobile-Only Social
We all know how big social platforms are, but mobile-only social apps continue to rise in popularity. Periscope, Snapchat, Instagram and others should be part of your mobile marketing strategy. Make sure you’re always monitoring your social channels (either live or via social listening tools) and tailoring your message accordingly.Don’t post the same content at the same time across all platforms. This leads to message fatigue and is the quickest way to lose subscribers. Connect with your followers by posting in-the-moment pictures and video that reflects your brand philosophy, experiences and attitude.Marketing trends will come and go, but to capitalize on growth, you must stay current. Mobile will continue to expand in pervasiveness, so be sure your business is well supported.
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