TAIPEI: It is twice as reliable as Singapore’s MRT system. Its job retention rate is twice as high as SMRT’s. And it notifies commuters of delays twice as fast as required in Singapore.
These are some of the Taipei Metro’s achievements. And Singapore has sought its help to review operations here in improving the MRT system.
But the Taipei Metro, which opened in 1996, was not always a success story. In 2003, six delays of over an hour had a major impact on commuters and affected its image.
“The public was very angry,” said Taipei Rapid Transit Corporation president B C Yen.
So how did it transform into a metro now hailed as one of the world’s most dependable? By building the right systems and job culture, as Talking Point discovered when it went to Taipei. (Watch the episode here.)
Read more at https://www.channelnewsasia.com/news/cnainsider/taipei-metro-subway-system-lessons-singapore-smrt-breakdowns-10046044