Help improve the workplace experience for our Customer Service Representatives ?
Recruiting
for example, as an HRD during an interview, we can ask a person's passion in what field is in accordance with the goals of the Company's goals that are expected and can provide that person's career opportunities according to his part
like the first point, adjust your own passion by applying for the expected part
Orientation and Team Building
We can open up opportunities with examples of creating a Company Whatsaap Group. With this, the team can provide information on the strengths and weaknesses that the company has so that the company's targets are achieved
By asking for feedback from customers, ensuring customer satisfaction depends on asking for feedback
For example, if you are a software development company, you can get feedback from surveys or beta testers on your product
then customers are willing to provide feedback in terms of strengths and weaknesses so in terms of this feedback is an important response for companies to remain competitive in the world of work
TRAINING AND SUSTAINABLE LEARNING
- *Building Public Trust
In the long run the company will become increasingly popular and may get the spotlight which is a big boost for the company. This is where the concept of CSR can build a good reputation for the company and ultimately build public trust.
* Increase Customer Loyalty
Customers tend to be more loyal to brands whose values align with their personal values. Moreover, today's large millennial population has succeeded in driving big. The concept of CSR serves to demonstrate that company values, teamwork, community involvement are core values in your business. That way the concept This CSR can improve customer loyalty better than before.
Working with companies that have good principles and ethics. This collaboration will increase the commitment of companies to become a company that cares about social and environmental issues.
Investing profits received in worker safety, a safer and more comfortable work environment, and helping the community through donations and construction of the facilities needed. By showing concern for the community, the company will have a better name socially.
Responding to feedback, we have to look at the company's lowest point when the public gives a dissatisfied response to the company, the company's developers will validate whether the feedback is right for us and will make this company better or vice versa.
DAILY RESPONSIBILITIES
- Have a Call Center or Red Desk
Customers who contact by telephone must be prioritized first, because customers like this usually have more important matters.
Effective communication
With effective communication, you can achieve much better teamwork. High emotional intelligence can make a person able to listen and respond well to colleagues.
Handle work pressure well
The amount of pressure in the world of work makes people lose their emotions and can be detrimental to many people. By having high emotional intelligence, having high self-awareness will make it easier to manage the level of stress experienced.