Are you an owner or a server or a busser hoping to be promoted, you should know the most crucial waiter and waitress duties expected when working in a restaurant. For full service restaurants, having a friendly, reliable, and dedicated staff of servers is key. Customers are more likely to return and become loyal to your restaurant once they have been welcomed and treated well by your staff. So, what makes a great waiter or waitress?
what makes a waiter and waitress
It is very important we know who a waiter and waitress is. A waiter, waitress, or server is the liaison between the kitchen and the customer. From sending the orders of the guests to the BOH staff and then delivering that food from the kitchen to the table.
Some most Important Waiter and Waitress Duties
Welcome customers when they enter your restaurant & escort them to their table. If they have a reservation or specific table requests, be sure to accommodate them.
Be a menu expert. Give guests menus once they have been seated and be prepared to provide detailed information on ingredients, food allergies, how the food is cooked, recommendations, and the specials of the day.
Sometimes, servers are expected to bus or help bus. Prepare tables and clean when customers have left and replace silverware, table cloths, and glasses with clean ones.
Always communicate with kitchen staff on orders or any issues. Side note to owners/managers: a kitchen display screen, or KDS, can help with this.
Check dishes and kitchenware for dents or breaks. Customers don't want to sit down to cracked glasses or dishes; it's a big turn off and reduces the chances of them returning.
Serve food and drinks straight away so that they don't go cold (or warm). There's nothing worse than biting into lukewarm food or taking a sip of cold coffee!
Good morning steemit, Good morning friends, Happy weekend.