Where is Your Love of Your Customers: A personal Position

I write this because of years of Production work in various factories, and then as a customer buying products that appear affordable but in the end are just Cheap Junk. And finally years as a retail worker, and associate.

So where is the true Balance? And this short summary is the result of my notes, thus far:

What is really more important to companies?

The customer, or the profits?

Why ask this question?

Simple, big companies are always trying to figure ways to drive people to do more, more, and more, and treat them less and less like people, but like slaves. In the production environment I was paid more for more production, Plus quality or penalized for poor quality, and thus less pay. But now days companies are trying to create an environment where people are paid at a constant rate and yet required to do more, and more through creative jousting if you will, and make people do things they would not ordinarily do, and thus produce questionable products, and the quality is very seldom checked or over looked in some way do to demand and quotas.

So think on this for a second and see what you think:

LIFE, and I do mean everything in life is a trade off.

If you want quality in something then it takes time, planning, and extreme devotion to that out come; Right?

If you want it now, and I mean quick then it takes a predetermined plan to execute an operation in which something can be produced, accurately, and with complete reproducible results that are proven by time long events of production which requires extreme planning. I mean quality at a quick delivery; A simple examples is of course McDonalds; but thousands of examples are available.

If you want cheap, or affordable as it is often explained to the consumer then all of the above must (MUST) take some degree of cutting, and even materials, or actions are reduced to a great degree, in order to deliver the most affordable product or service at CHEAP Price.

Folks even Labor these days is being sacrificed by turning the people against themselves, and others, and with the idea of never telling anyone they are wrong then you have utter and total chaos in the mix, which makes not only for cheap labor and high turn over, you now have no reliable product or service delivered at any rate of consistency.

Yes, even in a simple retail store, where only said products are sold, now the customer receives nothing more than arrogant salesmanship; where the ultimate statement is this: “Buy it or not; I don't care, but we are the only place you can go so live with it!”

I have actually endured this statement! And to me my customers are the most important people in all the world, and if a product is junk then I willingly share that, for the customer comes 1st! Not my profits. And for your information, many of my customers thank me and still buy the inferior product. Which is what big retailers are now banking on!