Having the correct and necessary mind – set is something which is most certainly overlooked when teaching people to effectively make outbound sales calls.
Just teaching them how to deliver a script with the right tonality and handle objections is simply not enough.
It’s like teaching an athlete how to run the race without coaching them on the skills required to continue through a lot of rejection, tiredness, losses, concentration and frustrations.
It’s easy to say keep going be assertive don’t let it bother you and so on but how exactly do you do that?
What approaching attitude do you need to bring to the table to deliver a polished and confident sales dialogue with enthusiasm after working the phones for 6 hours for no results?
How do you best educate a new person to telephone sales that it is of great importance that they become aware and master these principles?
Because without these principles they won’t last on your team either through the managers choice or their own, and this is what needs to be eradicated in this industry once and for all.
Educating and coaching individuals in the realities of cold calling is one of the first topics that should be taught on the training platform.
Helping them develop a sensory acuity of their own actions, behavior
, doubts and frustrations is also incredibly important.
Being aware of unmotivated thoughts and actions brought on by the nature of the job, and not the internal thoughts of the caller beating themselves up is a very important skill to possess and a very important difference to become aware of and appreciate.
Using this skill will help you become more efficient in staying in a peak state which is required.
Coaching the correct and necessary mind – set of an outbound telephone sales professional is an absolute must for the success of the individual, team and business. Don’t overlook it.