I have been refunded. I am happy now and deleted the post.
/rant
[RANT] Shapeshift.io Support Is Terrible
8 years ago by fulltimegeek (67)
[RANT] Shapeshift.io Support Is Terrible
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Hi, again. Yes, we expedited your issue as you had outreached various times on various communication outlets. For most orders, we answer all issues in the order they are submitted. We pride ourselves on always completing all issues our customers have and always make sure you are refunded or issues are resolved to the best of our abilities. Please also note, with the way the platform that we utilize for support ticketing works, if you submit a ticket and then continue to respond to it, every time you respond to the ticket it moves it to the bottom of the line. Also, if you submit multiple tickets, it can take us longer as we have to find all of your tickets and make sure they are not duplicates before we can move forward. We wanted to make note so that your process is smoother and quicker in the future.
In addition, we do not have 24 hour customer support at this time. We are open Monday-Friday from 11:30 am EST- 7 pm EST and have limited support on the weekends. If you submit tickets during our off hours, we will get to them as soon as humanly possible as soon as our offices are open.
We appreciate your patronage and patience with this process. Please let us know if you have further questions.
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The issue must still be going on, because I gave them a try and the exchange will not go through. Sent them an email. Thanks for posting @fulltimegeek.
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Hi, there! Did you submit to our customer support team or just via email? We have to have all orders go through customer support so if you did not submit a ticket, please do so here: https://shapeshift.zendesk.com/hc/en-us/requests/new
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I submitted one, and they got back to me just now. Said there is a maintenance going on.
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I don't know if it makes you feel any better but I'm in the same boat just not with the same amount of BTC. Still waiting on a transaction from Shapeshift.
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They told me they had an issue with the exchange. They were taking forever to resolve it until I started reaching out to them on Twitter. I was refunded not too long ago hence why I deleted this post.
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Thanks for the update. I'll contact them tomorrow if the transfer has not come trough by then.
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