RELATIONSHIP MARKETING
It is the strategy that emphasizes customer retention, satisfactory and lifetime customer value. A good relationship manager is rooted in building customer royalty which in turn gives birth to;
- Customer referrals
- Customer feedbacks
Being emotionally connected is required in relationship building.
APPRECIATE YOUR CLIENTS/PROSPECTS
Showing appreciation to your clients or prospects can set you apart from your competitors. Everyone loves to be appreciated. Showing appreciation increases loyalty and improves retention, inspires sales and strengthens established relationship. A simple call to your clients or prospects to check on them can go a long way winning businesses for you.
We'd continue this session soon!!!