Helptier
Knowledge Base for your customers made easy
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Hunter's comment
1. Save time and money on customer support
For large digital companies, customer support is a must if they want their current users feel happy and keep using their products and bring them good revenue. However, the common problem that they have to deal with is that they always have more users than the number of customer support agents they have. Therefore, self-help support webpages or knowledge base which help users solve their own problems before contacting agents is a nice solution and Helptier is one of the best providers for this solution.
2. Bring a better customer experience
Helptier gives users an easy-to-use interface so customers not only can solve their current problems as well as discover new and cool features they never know before. This can bring a better customer experience and make customers love your products more. Helper also has a feedback system which helps product owner understand what customers need and ideas to improve their product.
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Hunter: @colemanalice
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Hey @colemanalice Good Hunt Bro :D
Here is my review
Pros:
Cons:
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Personal Assessment
Awesome Hunt @colemanalice | Customer's Knowledge base
Note: This is just ”My Personal Opinion & Assessment”, not intended to “Judge” the reviews you have made.
Pros:
The idea of Helptier is cool. However Customer requires Knowledge Base before they rush to contact Customer Service for their problem. This is really a "cool" idea.
UI given is very simple, complete, and can provide all knowledge without difficulty must find the needed.
The advantage of course is Customer will try to solve its own problem. If they do not find a solution, then Customer Servies becomes the last option.
Cons:
Nothing. This idea is Cool.
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Congratulation! Your hunt was ranked in 67th place on 17 Jun 2018 on Steemhunt.
We have upvoted your post for your contribution within our community.
Thanks again and look forward to seeing your next hunt!
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